Shipping Policy

Effective Date: 2024/06/15

At Gift In (“we,” “us,” or “our”), we are committed to delivering your customized uniforms and apparel efficiently and reliably. This Shipping Policy outlines the terms and conditions that apply to the shipment of orders placed through our website, www.giftinwear.com (the “Site”).

1. Order Processing

1.1 Order Confirmation

Once you place an order on our Site, you will receive an email confirmation with your order details. Please review the information carefully and contact us immediately if there are any discrepancies. Orders will only be processed after we receive full payment.

1.2 Production Time

Due to the customized nature of our products, production times may vary depending on the complexity and quantity of the order. Typically, production will take between [X to Y] business days. We will provide you with an estimated production timeline during the order confirmation process.

2. Shipping Options

2.1 Shipping Destinations

We ship to a variety of international destinations, including but not limited to Australia, Singapore, North America, Japan, the USA, and other global markets. If your location is not listed, please contact us to discuss potential shipping arrangements.

2.2 Shipping Methods

We offer multiple shipping methods to suit your needs. Available options will be presented at checkout, and you can choose the method that best fits your timeline and budget. Shipping methods may include standard shipping, express shipping, and freight shipping for bulk orders.

2.3 Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, the selected shipping method, and the destination. Shipping fees will be clearly displayed during the checkout process. Please note that international shipments may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.

2.4 Free Shipping

We offer free shipping on certain orders or during promotional periods. Eligibility for free shipping will be communicated on our Site or via promotional materials.

3. Delivery

3.1 Estimated Delivery Time

Delivery times vary based on the destination and selected shipping method. Estimated delivery times will be provided at checkout. Please note that these are estimates and not guaranteed delivery dates. Delays may occur due to factors beyond our control, such as customs processing or carrier delays.

3.2 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

3.3 Delivery Issues

If you experience any issues with delivery, such as a lost or delayed package, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.

4. Customs, Duties, and Taxes

4.1 International Shipments

For international orders, the recipient is responsible for all import duties, taxes, and customs fees. These charges are not included in the shipping cost and will be collected by the carrier at the time of delivery. Customs policies vary by country, so please contact your local customs office for more information.

4.2 Customs Delays

Please be aware that customs processing can sometimes cause delays in delivery. Gift In is not responsible for any delays caused by customs clearance procedures.

5. Changes and Cancellations

5.1 Order Changes

If you need to make changes to your order, such as updating the shipping address or modifying the order contents, please contact us as soon as possible. Once an order has entered production or shipped, changes may not be possible.

5.2 Order Cancellations

Orders can be canceled before they enter the production phase. Once production has begun, cancellations are not allowed. To request a cancellation, please contact us at [email protected].

6. Damaged or Missing Items

6.1 Damaged Items

If your order arrives damaged, please retain all packaging materials and notify us within 7 days of receipt. We will work with you to arrange a replacement or refund as appropriate.

6.2 Missing Items

If any items are missing from your order, please contact us immediately. We will investigate the issue and ensure that you receive the missing items as soon as possible.

7. Contact Information

If you have any questions or concerns about this Shipping Policy, or if you need assistance with your order, please contact us at:

• Email: [email protected]
• Website: www.giftinwear.com